Goods which are no longer required or have been wrongly ordered will not be accepted back by Red Arrow Electrical without written authorisation from the Customer Services department.
On receipt of a debit note, detailing why the goods are to be returned, a returns note will be sent via email/fax as authorisation to proceed. Return of goods where correctly supplied by Red Arrow Electrical must be returned via the customer’s own carrier, the goods must be in re saleable condition and the customer will incur a minimum 30% handling charge.
Where goods are supplied incorrectly by Red Arrow Electrical, we must be notified within 24 hours from receipt. In the event of any goods being either lost, damaged in transit, or short supplied, to validate a claim Red Arrow Electrical must be informed in writing within 24 hours from the date of receipt. No claim will be valid if a P.O.A is signed received in good condition.