TERMS AND CONDITIONS
- All returns must be made via our Return Policy and Procedure.
- All returns must be authorized with a completed RETURN REQUEST FORM.
- Credits cannot be issued for goods purposefully damaged.
- Credits cannot be issues for goods excluded in warranty coverage.
NON-DEFECTIVE GOODS RETURN
Examples of non-defective returns include:
- Incorrect goods ordered.
- Incorrect goods received.
- Goods are no longer required.
The following rules apply to non-defective returns:
- Goods must be returned within 28 days of your order.
- Goods must be in original packaging and in new and resalable condition.
- Any non-defective goods that were used or fully/partially installed are non-returnable.
- The customer is responsible for all return shipping charges and subject to a 30% handling charge. Exception to this is made if the return is due to a shipping error and to be confirmed with our customer service team.
DEFECTIVE, DAMAGED AND WARRANTY RETURN
Examples of defective, damaged or warranty returns include:
- Goods arrives damaged – resulting from shipping and handling. Important: please contact us immediately so that a claim can be filed with the carrier.
- Goods arrive damaged but do not appear to be the result of shipping and handling.
- Goods were correctly installed but do not operate.
- Goods have been operating but not functioning as it should be.
- Goods have been operating but fails prematurely within the specified warranty period.
The following rules apply to defective, damaged or warranty returns:
- For goods that arrives damaged from shipping, please contact us immediately to file a claim with the carrier.
- For non-shipping related damage, the goods must be returned within 28 days of your order.
- For goods that were installed but did not operate or not functioning as it should be, please first contact our customer service team for potential troubleshooting advice.
- Goods returned will be subjected to review and confirmation by the technical department.
- The customer is responsible for all return shipping charges. This cost will be covered by the credit if the goods are deemed faulty or defective by the technical department.
PROCEDURE FOR RETURNS
- Complete the convenient online RETURN REQUEST FORM or contact our customer team on 0114 279 8999 opt 3 or send the form by email to returns@redarrowelectrical.co.uk.
- State the reason for return in the RETURN REQUEST FORM, if it’s faulty or defective or damaged, please give as much detail as possible to shorten the processing time. Our customer service team may contact you for more details when needed.
- A returns note will be shared with you, please follow the detailed shipping instructions from the return note.
- Please be sure to include your return label with return note number on it. Goods that arrive without a return note number may be refused.
- Upon receipt of the goods to us, please allow up to 7 to 30 business days (depending on the reason for return and details given) to process your claim and issue your credit.
- Please place a new order if a replacement is needed.