On-Site Warranty

Our On-Site Warranty

Here at Red Arrow we are so confident in the quality and performance of our products that we are now offering on-site warranty on a wide selection of our product range.

Some benefits of using Red Arrow products which are covered by on-site warranty include:

  • Time & cost savings
  • Reduced downtime
  • Expert service
  • Personalised support

For a more in-depth look into the benefits of Red Arrow’s on-site warranty, click here to read our blog post.

On-Site Warranty

Details

Under our on-site warranty, all costs are covered and work is undertaken by our own approved in-house contractors. Our contractors will visit the site of the client under the warranty and repair or replace the faulty part of product at no extra charge.

This provides the confidence of having skilled technicians come to your location for any necessary repairs or replacements, saving you time and effort.

Furthermore, this warranty speaks to the reliability of Red Arrow’s LED products, as we are willing to stand behind our offerings and ensure they perform as promised.

To read our full warranty document, click here.

WHICH PRODUCTS ARE INCLUDED?

On-Site Warranty Products

Browse all products which include our on-site warranty. Order online today with your trade account.
View Products

SEE ALSO

Red Arrow Factory

Manufacturing

We have our own wholly-owned manufacturing facility in the Far East, with significant investment in automated production lines and robot assembly.
Learn More

Meet Us

The Red Arrow team has a wealth of experience within the lighting industry, stretching back over 40 years. Find out more about our staff from Account Managers to Technical Support.
Meet the Red Arrow team

Red Arrow Office

WHAT OUR CUSTOMERS HAD TO SAY

“Great service again from Red Arrow Electrical, without the great service we get from our suppliers we wouldn’t be able to meet our customer’s needs. Thank you.”

Terry Hughes
Solen Energy Group

“Since switching our LED Lighting portfolio to Red Arrow, our sales have increased year on year. We have to offer reliable, readily available lighting products to fulfil our client’s demands, this is where Red Arrow’s strengths are. Their stock levels and innovative products are by far market leaders.”

Jason
Allied Export

“Outstanding customer service from Craig Cansdale and the team at Red Arrow Electrical, my customer rings me urgently needing some High Bays as he was let down from another supplier, I placed my order with Red Arrow at 4:55 pm on Friday and it was delivered before 9 am Saturday morning, Superb.”

Jason Skarratts
Solen Electrical Wholesalers - South Liverpool

“I have had an account with Red Arrow for close to 20 years now. We trade in a very competitive part of Liverpool, and having a solid core of lighting products is essential to our survival. A good relationship with their sales team has allowed us to compete with our neighbours to gain and maintain business. Along with a quick turnaround on our orders and high product quality, I would say that Red Arrow have been instrumental to our growth over that time.”

Phil
Harbord Electrical

“R&B Star & Red Arrow have had a great relationship over many years which has gone strength to strength in recent years. Red Arrow are a fantastic supplier to deal with, high-quality products at the right price & great customer service from Rich. What makes them stand out is their service which is next to none, where else can you get an order placed at 7 pm for next day delivery?!”

Laura Wilkinson
R&B Star Electrical Wholesale

“Rich and the team at Red Arrow always go above and beyond to help us. Service is impeccable and deliveries have always been prompt even during COVID times. Can not fault the products or the service. Definitely our go-to brand for LED lighting.”

Sagar Shah
Flamingo Enterprises

“I have found Red Arrow to always be competitive on pricing but what sets them apart is their consistent, high customer service levels. They respond quickly to pricing and new product enquiries and have turned around urgent orders within 24 hours. I would definitely recommend Red Arrow for all your Site Lighting needs.”

Jill Federico
Onsite Support

“After visiting your impressive new premises and witnessing the vast improvement on warehousing and logistics, as a Lighting Distributor, we can confidently feel backed by a progressing Lighting Manufacturer such as Red Arrow, needed in these recent tough business times”

Chris Kelly
K Lighting Supplies Ltd

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