We are proud to announce that we now offer On-Site Warranty on a selection of our LED Lighting product range.
Are you concerned that the products you buy will not stand the test of time on-site? Faulty products cost time, money and frustrate clients.
At Red Arrow we are so confident in the quality of our products that we are now offering on-site warranty on a large selection of our product range.
This means that on the rare occasion you should have any problem at all with an item covered by this promise, we will come out and either repair or replace the product free of charge. Ensuring that your clients will be satisfied every time.
Under our on-site warranty, all costs are covered. Work is undertaken by our own in-house contractors. Our contractors will visit the site of the client under the warranty and repair or replace the faulty part or product at no extra charge.
With this, Red Arrow products are the perfect solution to any project, as both you and your client can have peace of mind about the quality and durability of our products.
This new on-site warranty is in addition to our standard level of warranty that we offer across all our LED lighting range. You can find warranty details for each product by viewing their spec sheet, from our downloads section.
To view the full terms and conditions of our on-site warranty, click here.
Our on-site warranty provides you and clients with several valuable benefits when purchasing Red Arrow products.
Time & Cost Savings
Using Red Arrow products under our on-site warranty ensures clients have no worries about any additional costs should a problem with a product occur. Clients don’t have dedicate any extra time, cost and effort of removing a defective product, packing and shipping it to be repaired and any cost of bringing the product to a repair centre is not an issue. We cover all travel and labour costs for our contractors to come to the location of the problem, removing any financial burden in the event of problems with a product.
Our in-house contractors will ensure a fast resolution to any issues that may occur. Our contractors will diagnose and fix the problem on the spot, minimising downtime and ensuring projects smoothly. This is especially important for spaces such as offices, commercial areas or homes.
By offering comprehensive on-site warranty on a wide range of our products, we are demonstrating our commitment to customer satisfaction and product reliability. We are proud of our manufacturing process and the quality of products that we produce. To read more about how we manufacture our products, click here.
Our in-house contractors work with Red Arrow products daily and are trained and experienced in fixing and modifying our products. This ensures that our products receive professional attention, reducing the risk of improper repairs and potential future issues.
Our on-site warranty provides a level of personal support. You, or your clients, can speak directly to us and fully explain any issues. This personalised support ensures better communication and understanding with the issues on-site, resulting in the best possible solution.
Putting You First
Red Arrow’s on-site warranty demonstrates that we prioritise your convenience and satisfaction above anything else. We want you and your clients to have as much satisfaction for our products as we do and should you encounter any issues, for them to be fixed as quickly and professionally as possible.
On-Site Warranty Product Highlights:
Take a look at some of our most popular products which are now covered by on-site warranty.
Weatherguard Plus takes IP65 corrosion resistant luminaires to the next level. The range features high efficiency 100 lm/W LEDs and stainless steel clips. The driver & LEDs are replaceable at the end of life, making a more environmentally friendly fitting.
Jupiter is a new generation of area floodlights that offers exceptional energy savings and outstanding performance, with an efficacy of 140lm/W as standard. This delivers savings of up to 40% compared with many other LED floodlights. The ultra-sleek die cast body is fitted with a multi-voltage driver, allowing Jupiter to be used for site lighting as well as 230V supply applications.